One of the big challenges that we have faced with the Service Now project has been the data within the system. Due to the way that it has been setup there is no accurate single source of information.
Normally you would pull the data in from somewhere like Active Directoy, however while this has been done it’s not the only data within the system.
We had a situation where due to data errors we had 6 variations of one site address, where no one had tides up the data. Initially the thought was to do a data cleanse post project but it became apparent this couldn’t wait as it was going to affect the quality of the product we would deliver.
So a day was spent correcting typing mistakes, removing sites and correcting issues in AD. It’s not perfect as there is some further tidying up but this will require effort from other business areas.